Q: What are the requirements to sign up for Online Banking?
A: As part of Choice Financial's ongoing effort to provide the highest level of data security to users of our Online Banking product, we require all browsers accessing our secure Online Banking site to support 128-bit SSL encryption. Recommended browsers include: Internet Explorer 7.0 or 8.0 and Mozilla Firefox 3.0, but other browsers that support 128-bit SSL encryption may also work. If your computer has a Windows operating system older than Windows XP, you can download a 128-bit SSL encryption pack for older versions of Internet Explorer by going to www.microsoft.com and typing "Internet Explorer High Encryption Pack" into the search bar at the top of Microsoft's webpage.
Q: Can I preview Choice Financial Savings Banks Online Banking before I enroll?
A: Yes. For a preview of the services offered go to our website and click on the demo option.
Q: What customer service options are available with Online Banking?
A: As a Choice Financial Savings Bank customer you can:
• View detailed information about your accounts including account balances, history, view images of checks and
deposits, view and print account statements
• Transfer money to and from accounts held in your ownership at Choice Financial.
• Send secure, confidential requests or messages to Choice Financial by going to Services>Bank Mail once logged
in to Online Banking. Bank Mail is much more secure than standard email.
• Download account history to a personal finance manager such as Quicken, QuickBooks, and
Microsoft Money or to Microsoft Office Excel spreadsheets. Older versions of personal finance software may
require different download formats, which are available as well.
• Change personal information such as address, phone number, email address, etc. by going to Services>Change
Info once logged in to Online Banking.
• Request a stop payment
• Set up reminder messages
• Submit a Savings Bond request
• Set up account alerts that can be sent to your mobile device or email address. The primary mobile number and
e-mail address to which alerts will be sent are displayed in Services>Change Info, once logged in to Online
Banking.
Q: How do I get my User ID and Password?
A: Enroll online at our website and you will receive your User ID and password within 3-5 business days in the mail.
Q: Can I change my User ID?
A: Yes. Choose Services>Change Info. In the User ID field enter an ID at least six characters in length and containing one alpha and one numeric/special character. The @ symbol is not allowed in this field. The User ID is case sensitive.
Q: Can I change my Password?
A: Yes. Click on Services>Change Password.
1. Enter your old password in the Old Password field.
2. Enter your new password in the New Password field.
3. Re-enter your new password in the Confirm New Password field.
4. Click the ‘Submit’ button to save these changes.
Notes: Asterisks appear when entering the password for added security.
Password must be at least six characters long and must contain at least four alpha and two numeric characters.
Password is case sensitive.
Q: What happens if I forget my password or get an “ERROR: Login Failed” message?
A: Users have three tries to log-in before their password is locked out. After three tries, the customer will need to call the bank to have their log-in cleared or password reset. If you don't remember your password, click the forgot password button.
Q: What happens if I don’t exit the system?
A: There is a 10-minute time limit on any screen, regardless of keystrokes. Once 10 minutes has elapsed, you will be taken back to a log-in screen after the next selection is made.
Q: How late in the evening can I make transfers?
A: 2:00 p.m. CST. Transactions submitted after this time will be posted on the next business day.
Q: Can transfers be established to occur in the future or on a recurring basis?
A: Yes. You can select the frequency that transfers will be made – once, daily, weekly, every two weeks, monthly, quarterly, semi-annually, and annually.
Q: What happens if I have scheduled a payment that falls on a weekend or a holiday?
A: The transaction will occur on the business day directly following the weekend or holiday.
Q: Can I make a loan payment?
A: Yes. You can use the transfer option to move funds from your checking or savings account to make a regular loan payment.
Q: How long will I be able to see transactions and statements?
A: You will be able to view 90 days worth of history. The option to search history by check number, phrase, and/or dollar amount is available. Account statements are available from the date you originally enrolled. A pull-down feature gives you the option to select the statement you wish to view.
Q: Can I download my transactions into a finance software product?
A: Yes. Transactions can be downloaded to spreadsheets, Quicken,® Microsoft Money ®, web connect Quicken ® 2000 or Microsoft Money ® 2000 or higher.
Q: Does Online Banking have online help?
A: Clicking the ‘Help’ option will give you detailed information about the screen you’re currently viewing.
Q: Can I nickname my accounts?
A: Yes. You can enter a 15-character nickname for each account.
Q: Can I update information about myself online?
A: Yes. By choosing Services>Change Info, you can send a secure email to the bank with the changes.
Q: Can I use Online Banking to send email reminders?
A: Yes. By choosing Services>Reminders you can build reminders to remember special events, birthdays, anniversaries, payment due dates, etc. These reminders can be a single occurrence, daily, weekly, every two weeks, monthly, quarterly, semi-annually, and annually. The reminder message will be sent as an email message at the scheduled time.
Q: Can I monitor my accounts based on the balances at the end of each day?
A: Yes. By choosing Services>Alerts you can choose one of three options to monitor your account: ‘When My Balance is Greater Than’, ‘When My Balance is Less Than’, and ‘For All Debit Amounts Greater Than. The alert message will be sent as an email message.
Q: What happens if I don't see my passmark image or phrase?
A: Don't enter your password, close your browser, re-open, and try again.
